Donation FAQ

Is my credit card/checking account information secure?

The Central Texas Food Bank takes your security and trust very seriously. All contributions are securely processed using a VeriSign payment gateway in accordance with best practices for online transactions. The Food Bank also requires a verified cardholder address and credit card security code for all online transactions. When you receive your email confirmation, your credit card number and security code will not appear on your statement or receipt. If you have any questions or concerns about donating online, e-mail

Why is an account created for me when I donate online?

Our online donation system creates accounts for every online donor. This allows the Food Bank to keep track of important information. Our donors can take advantage of the gift service center to

  • print receipts for tax purposes
  • manage recurring gifts
  • manage subscriptions to our e-newsletters and action alerts
  • change settings for all communications and interests
  • update contact information

You are not required to use any of the features or to log in to donate, and your credit card information is never stored. Your contact information is kept secure and confidential and will never be sold to third parties. If you did not sign up for email newsletters with your donation, you will not receive communications from the Capital Area Food Bank other than receipts for your gifts and password requests.

If you prefer to not create an account when you donate, please donate through the mail or by phone.

My donation did not go through. What happened?

A variety of situations can result in an incomplete transaction besides insufficient funds or incorrectly typing in the credit card or checking account information. Please make sure that the billing address on your statement exactly matches the billing address you enter. If you are still experiencing difficulty, e-mail or call Ann Symmonds, at 512-684-2542. For security reasons, it is advised that you do not send credit card or checking account information via e-mail.

What kind of donations can I make online?

You can make three types of donations: recurring donations, installment donations and one-time donations. A recurring donation will withdraw a fixed amount from your credit card or checking account every month, quarter or semi-annually. An installment donation allows you to spread out your donation over a full year. You can choose a semi-annual, quarterly or monthly contribution. A one-time donation bills your credit card or checking account only once per transaction. For each contribution made, you will receive an e-mail confirmation for your tax records.

Can I dedicate my donation to someone?

Yes. You can make your donation "in honor" or "in memory" of someone or as a birthday or anniversary gift by choosing the options provided next to the Tribute Type option. The Food Bank will send confirmation to you along with a card announcing your donation to your designated recipient.

Can I make an anonymous donation?

Yes, you have that option available on the gift submission form. In the Food Bank's annual report, your name will not be published in the donor roster.

I need to change or cancel my online donation. Who do I contact?

You can always access your Gift Service Center to update your profile or change donation information. You can also e-mail

Why is my e-mail address required?

Online transactions require a valid e-mail address to ensure proper verification and acknowledgment of your gift. For your convenience, you can print out and save the e-mailed receipt for tax purposes. The Food Bank will not sell, rent or distribute your e-mail address at any time as indicated in the privacy statement. If you do not have an e-mail address, please donate by phone, fax or mail.